• Improving DC metrics

    Best practices to optimize distribution center operations and lift truck fleet utilization

    Abstract

    Whether replenishing retail locations or facilitating direct-to-consumer deliveries, you’re tasked with moving inventory more efficiently than ever to meet growing demand, making accuracy and flexibility imperative.

    And in order to perform as a modern supply chain operation, metrics are critical to help you identify latent inefficiencies and power through daily work and peak challenges. But what distribution center (DC) metrics are most valuable? What should you lean on to shape business strategy and ultimately drive customer satisfaction?

    The top 12 DC metrics in the 2020 Warehousing Education and Research Council (WERC) DC Measures Report reflect the demands of customers in the era of e-commerce - and how distribution and fulfillment operations are serving them.

    This white paper presents top metrics from the 2020 WERC DC Measures Report, and highlights best practices to help best leverage lift truck fleets for best-in-class performance.



    The 2020 WERC Report revealed a new top 12 metrics reported from warehouse professionals.

    Top 12 warehouse operational metrics

     
    1. Average warehouse capacity used  
    2. Shipped complete per customer order  
    3. Order picking accuracy  
    4. Percent of orders with on-time delivery  
    5. Peak warehouse capacity used  
    6. Shipped damage free  
    7. On-time shipments  
    8. Correct documentation  
    9. Inventory count accuracy by location  
    10. Dock-to-stock cycle time  
    11. Order fill rate  
    12. Part-time workforce to total workforce  
     

    Order and customer-centric metrics like on-time delivery, complete orders shipped, damage-free orders and correct documentation were listed in the 30’s last year, but have made their way to the top 12.



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