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Improving DC metrics
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Abstract
Whether replenishing retail locations or facilitating direct-to-consumer deliveries, you’re tasked with moving
inventory more efficiently than ever to meet growing demand, making accuracy and flexibility imperative.
And in order to perform as a modern supply chain operation, metrics are critical to help you identify latent
inefficiencies and power through daily work and peak challenges. But what distribution center (DC) metrics are
most valuable? What should you lean on to shape business strategy and ultimately drive customer satisfaction?
The top 12 DC metrics in the 2020 Warehousing Education and Research Council (WERC)
DC Measures Report reflect the demands of customers in the era of e-commerce - and
how distribution and fulfillment operations are serving them.
This white paper presents top metrics from the 2020 WERC DC Measures Report, and
highlights best practices to help best leverage lift truck fleets for best-in-class performance.
The 2020 WERC Report revealed a new
top 12 metrics
reported from warehouse professionals.
Top 12 warehouse operational metrics
- Average warehouse capacity used
- Shipped complete per customer order
- Order picking accuracy
- Percent of orders with on-time delivery
- Peak warehouse capacity used
- Shipped damage free
- On-time shipments
- Correct documentation
- Inventory count accuracy by location
- Dock-to-stock cycle time
- Order fill rate
- Part-time workforce to total workforce
Order and customer-centric metrics like on-time delivery, complete orders shipped, damage-free orders
and correct documentation were listed in the 30’s last year, but have made their way to the top 12.
Lift truck operations and best-in-class
Lift truck operations identified several of the top DC metrics ranked as most important in
the WERC Report, including average warehouse capacity used, on-time shipments and
dock-to-stock cycle time. The table below summarizes what the 2020 WERC Report revealed
as best-in-class performance for these metrics.
Rising to best-in-class DC performance
Achieving best-in-class performance requires both the attention and
resources for continuous improvement. Top DCs strive to constantly
improve velocity and accuracy, while fostering a culture of
self-examination that enables warehouses to identify and remove
inefficiencies.
For a deeper conversation about achieving best-in-class performance,
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